At Elena Horizons, we are committed to delivering your gear safely and efficiently, no matter where you are in the world. This Shipping Policy outlines how we handle deliveries, timelines, and related procedures.
Shipping Destinations
We ship worldwide. Whether you’re in a city or off the beaten path, we aim to get your order to you.
Shipping Methods
All orders are shipped via trusted courier services. Delivery method may vary depending on your location and the nature of the items ordered.
Cash on Delivery (COD)
We currently offer Cash on Delivery as our only payment method. Please ensure someone is available to receive and pay for the order at the time of delivery.
Shipping Timeframes
Estimated delivery times:
Local Orders (within Pakistan): 3–7 business days
International Orders: 7–21 business days
Please note that delivery times may vary due to customs clearance, remote locations, or unforeseen delays.
Shipping Charges
Shipping fees are calculated at checkout based on your location and order weight. Any applicable duties or taxes for international orders are the responsibility of the customer.
Order Processing
Orders are processed within 1–2 business days after confirmation. You will receive a shipping confirmation email once your order is dispatched.
Tracking Your Order
Once shipped, you will receive tracking details via email or SMS (where available). If tracking is not available in your region, our support team can assist you.
Delivery Issues
If your order is delayed, lost, or arrives damaged:
Contact us at [email protected] with your order number
Include photos if the item is damaged
We will investigate and resolve the issue promptly
Incorrect Address
Please double-check your shipping address before placing your order. Elena Horizons is not responsible for delays or losses due to incorrect or incomplete addresses.
Contact Us
For any questions or concerns about shipping, reach out to:
Email: [email protected]